307 Reviews Found
Confirmed Service Customer
Above and beyond service - done quickly. Thanks to Jeff at the service counter and Kyle Z for doing Kyle related tasks. Its really great you can find a job for even special people like him-
Samantha R.
Brookfield
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Buick GMC Of Watertown and we hope to see you again.
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Business Response
Hello, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit! Have a great day.
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Confirmed Service Customer
When I scheduled my appointment I asked to have my tires checked,as I did at my last service in case I needed tires.I guess the service dept.was not told this.I asked to have my wipers replaced.They weren't,I stopped on the way home and did it myself.On my confirmation sheet it said I was "dropping"my vehicle off.I live about 32 miles away. Also I was not told how much each tire cost and of any rebates available or if I found a better price you would refund the difference.Little things mean alot. I may start going to a dealer in Torrington.This is about 40+ miles round trip LESS than my driving to Watertown.Thank you.
James B.
Winsted
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 631-5745 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
This is our 4th Buick from dealer. Always a positive experience
Elizabeth B.
Southbury
Business Response
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Service Customer
grat service however very long time for a simple oil change. manager compensated a 10$ discount for the wait which was very welcomed
Michal S.
Naugatuck
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Confirmed Service Customer
Very courteous and friendly staff, punctual loaner was nice. I had no issues
Jose A.
Greenwich
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC Of Watertown and we hope to see you again soon! Have a great day!
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Confirmed Service Customer
Employee did not readily accept my gratis coupon.Did not seem to believe it at first. When oil change and safety inspection supposedly completed no inspection report was furnished to me.I have no idea what was complete and or what repairs may need to done. This is the first time in four years that I was unhappy with my service treatment.
Alvin M.
Southbury
Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (860) 631-5745 so we can work towards a resolution.
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Confirmed Service Customer
Very friendly, professional, and willing to resolve the problem and provide service.
Gary C.
Watertown
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
This was not the first time I have bought a car at Buick/GMC of Watertown. My family and I have purchased at least four vehicles from them. There is no pressure,the employees are personable, and the dealership is honest. I've had no problems.
Edward B.
Southbury
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.
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Confirmed Sales Customer
Very transparent and honest, best car buying experience I���ve had.
Todd G.
MIDDLEBURY
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
It was amazing. Everyone was so nice and helpful. Best Dealership Ever.
Kristen R.
Manchester
Business Response
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Buick GMC Of Watertown
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Confirmed Service Customer
I have been a Buick GMC customer for over a decade and the service has always been very good and the employees and friendly and helpful.
John W.
Waterbury
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Friends people they take gave good care thanks
Manuel S.
Waterbury
Business Response
Hi, we appreciate your positive feedback about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Fast, courteous service. Car returned in excellent condition upon completion of work. Service performed clearly explained by service advisor.
Ross S.
Milford
Business Response
We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Painless and enjoyable car buying experience! Thank you so much!
Ashlee T.
Bristol
Business Response
Hello, we want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Buick GMC Of Watertown and we hope to see you again.
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Confirmed Service Customer
My Advisor I believe his name is Ian always take good care of me ...he always goes above an beyond
Darnell A.
Waterbury
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this feedback. We hope that you have a great day.
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Confirmed Service Customer
Staff is friendly. Service was completed within the time frame specified at drop off
Rebekah S.
Plymouth
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.