348 Reviews Found
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC of Watertown and we hope to see you again soon! Take care!
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Confirmed Service Customer
Was in for a recall. Went well, courtesy car readily available, repair completed same day. Jeff handled my intake and it's obvious he has command of the situation...knowledgeable, efficient and to the point...always multi tasking.
Peter G.
Waterbury
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.
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Confirmed Service Customer
very helpful and courteous and explained so i understood
Theresa P.
Wolcott
Business Response
Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello, we really appreciate your feedback! Thank you again for choosing Buick GMC of Watertown and we hope to see you again. Take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
Great Service! Always a great experience at Ingersoll. Awesome dealership!
David S.
Torrington
Business Response
Hi. Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Buick GMC of Watertown
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Confirmed Service Customer
Needs attitude adjustment/never explain service invoice/more concerned about trivial conversations with other guest(a dog) really!?!/they should get rid of at least one service counter member or both
Edward M.
Waterbury
Business Response
Hi, We are disappointed to learn of your experience here at Buick GMC of Watertown, but will take this opportunity to improve. Thank you for leaving feedback. Please reach out to us at (860) 631-5745 so we may identify ways to improve your experience.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We hope you are willing to give us another chance. Please reach out to us at (860) 631-5745 so we can work towards a resolution.
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Confirmed Sales Customer
My wife and I were outside looking at a new truck when Kyle came out to meet us. He is very personable; he answered all our questions in a way that put us at ease. We felt no pressure at all to buy anything. We asked about a test drive, and he quickly set it up. When we returned, he met us outside to find out how the ride was. We went to his desk where he explained what needed to be done if we wanted the truck and answered our questions again with no pressure. Someone else was also checking out our trade in while we were talking. When we agreed on everything and gave him the required information, it was not long, and we were with Joe to sign the documents. Joe was also very polite and easy to work with, with many helpful tips for us.
Larry J.
Colchester
Business Response
Hello, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
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Confirmed Service Customer
Well organized, quick, friendly staff, super easy to schedule online. I couldn't be more pleased!
Kaitlin R.
Shelton
Business Response
Hi there, thank you so much for your positive comments about Buick GMC of Watertown! We look forward to your next visit! Take care!
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Confirmed Service Customer
After 2 bad experiences which I posted, Stephen a top management person called and we talked twice. I was happy for the call and they definitely valued me as a customer and gave mr confidence I do not have to go elsewhere for service. They definitely came thru this time it was a total pleasant friendly experience, Thank you
Robert S.
Bristol
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Stephen here at Buick GMC of Watertown! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
in and out in great time! everything was fine.
Angelo D.
Watertown
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Everyone was great they kept in formed about my car
Donald D.
Naugatuck
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Buick GMC of Watertown! We look forward to your next visit! Take care!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Buick GMC of Watertown! We look forward to your next visit! Take care!
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Confirmed Service Customer
Wish there was somewhere to sit outside. Just a couple of benches is all you need. With covid I don't want to sit in the waiting room with unmasked people. I ended up sitting on one of the street light concrete bases outside.
David M.
Fairfield
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
The service was done in a timely manner, everyone was pleasant as usual and I'm happy to say there were not a lot of additional services added that I didn't need.
John W.
Waterbury
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Sales Customer
Joe, Matt and Terence weree awesome. Terenace the the lead contact and wa able to manage the uncertain delivery of my vehicle with professsinalism
Christopher D.
Boston
Business Response
Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!