432 Reviews Found
Confirmed Service Customer
Do not like to have your service staff sell me something my truck does not need I have told you in the past I wouldn���t use gm of Watertown again and only for warranty and recall items
Robert P.
Bethlehem
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, thank you for the high star rating! If you have any questions, please don't hesitate to reach out!
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Confirmed Service Customer
I met with Jeff and he got me prompt service. I had my problem diagnosed, parts sent and installed, and was out the door w/o issues.
William C.
Middlebury
Business Response
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Expertise of my vehicle maintenance, repairs and covered an issue with the manufacture warranty. Friendly, professional and trustworthy. Excellent customer service.
Daniel S.
Woodbury
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service done on my SUV was great...had no problems
Roberta M.
Waterbury
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC of Watertown and we hope to see you again soon!
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Business Response
Thanks! We always want to hear back from our guests and we're glad you had such a positive experience with Jeff. We hope you have a great day!
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Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
always love to work with this company thank you
Nicole T.
Waterbury
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Your service department needs to be upgraded and staff needs to be more customer Service related. I am sorry but this is my third time going to your service department and it has not changed it just doesn���t have a friendly atmosphere
Arthur C.
Watertown
Business Response
Thank you for your feedback. We absolutely strive to provide our guests with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
This must be the worst waiting area in Watertown. The few magazines they have are 1 and 2 years old, dirty and ripped. There is no TV programming or water bottles (as other dealerships in the area have). Yuck
Jennifer B.
Watertown
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Very accommodating. Problems resolved on the first attempt.
Gary C.
Watertown
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC of Watertown and we hope to see you again soon!
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Confirmed Service Customer
I am appreciative of the update on my vehicle status through out my visit. I was easier for me to make decisions for upcoming service
George R.
Bethlehem
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
I do not trust you, I think that your job is to sell a service and it never seems to be cheap.
Art A.
Waterbury
Business Response
Thank you for your feedback. We absolutely strive to provide our guests with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hi there, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Went in for 3 recalls, was told it should take about 2 hours. The truck was done in 2 hours to the minute
Richard N.
Bridgeport
Business Response
Hello, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Buick GMC of Watertown
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Confirmed Service Customer
When my husband brought our car in for service the technician tried to sell him a cabin air filter he said it was filthy. My husband had just replaced it the day before. This makes me think that no one checked it. I hate to lose trust but this is the 2nd time someone advantage of
Linda C.
Naugatuck
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Always a pleasure. Friendly, knowledgeable, & quick service(when possible).
Lagail P.
Naugatuck
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Confirmed Service Customer
Service was great. Took my car in on time and kept me abreast
Kim C.
Woodbury
Business Response
Hello, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Buick GMC of Watertown!
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Business Response
Hi, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.