314 Reviews Found
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Buick GMC Of Watertown
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Confirmed Sales Customer
A very pleasant experience. This is the second vehicle I have leased from them and the entire process was quick and easy. The nicest group of people I have ever met at a dealership. The best!!!
Electra T.
Sharon
Business Response
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Buick GMC Of Watertown. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
Great friendly service Jeff is a great Person to deal with and very polite
Edward H.
Watertown
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at Buick GMC Of Watertown! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I went in for an oil change and the service department was great!!
Susan M.
Plymouth
Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Buick GMC Of Watertown and we hope to see you again.
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Confirmed Sales Customer
This is the friendliest dealership I have ever been in.
Matthew R.
Waterbury
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Above and beyond service - done quickly. Thanks to Jeff at the service counter and Kyle Z for doing Kyle related tasks. Its really great you can find a job for even special people like him-
Samantha R.
Brookfield
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Buick GMC Of Watertown and we hope to see you again.
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Business Response
Hello, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit! Have a great day.
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Confirmed Service Customer
When I scheduled my appointment I asked to have my tires checked,as I did at my last service in case I needed tires.I guess the service dept.was not told this.I asked to have my wipers replaced.They weren't,I stopped on the way home and did it myself.On my confirmation sheet it said I was "dropping"my vehicle off.I live about 32 miles away. Also I was not told how much each tire cost and of any rebates available or if I found a better price you would refund the difference.Little things mean alot. I may start going to a dealer in Torrington.This is about 40+ miles round trip LESS than my driving to Watertown.Thank you.
James B.
Winsted
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 631-5745 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
This is our 4th Buick from dealer. Always a positive experience
Elizabeth B.
Southbury
Business Response
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Service Customer
grat service however very long time for a simple oil change. manager compensated a 10$ discount for the wait which was very welcomed
Michal S.
Naugatuck
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Confirmed Service Customer
Very courteous and friendly staff, punctual loaner was nice. I had no issues
Jose A.
Greenwich
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC Of Watertown and we hope to see you again soon! Have a great day!
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Confirmed Service Customer
Employee did not readily accept my gratis coupon.Did not seem to believe it at first. When oil change and safety inspection supposedly completed no inspection report was furnished to me.I have no idea what was complete and or what repairs may need to done. This is the first time in four years that I was unhappy with my service treatment.
Alvin M.
Southbury
Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (860) 631-5745 so we can work towards a resolution.
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Confirmed Service Customer
Very friendly, professional, and willing to resolve the problem and provide service.
Gary C.
Watertown
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
This was not the first time I have bought a car at Buick/GMC of Watertown. My family and I have purchased at least four vehicles from them. There is no pressure,the employees are personable, and the dealership is honest. I've had no problems.
Edward B.
Southbury
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.
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Confirmed Sales Customer
Very transparent and honest, best car buying experience I���ve had.
Todd G.
MIDDLEBURY
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
It was amazing. Everyone was so nice and helpful. Best Dealership Ever.
Kristen R.
Manchester
Business Response
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Buick GMC Of Watertown