The advisor let me know that they were running a little late and that the truck wouldn't be ready for 1 1/2 hours instead of 1 hour and they were a little quicker than that. Nothing better than honesty in the world is there?
First off you should know I am a former technician and service advisor. My service advisor Bryant was excellent. My technician was terrible. He broke my running lights button clips then lied about it. So that���s 60 dollars I have to spend that I had no intentions on spending. Also I marked my tires to see if he was really going to do the rotation and to no surprise of course he didn���t. I just brought this vehicle from NY. I was planning on coming to this dealership for all my maintenance and repairs but it is clear your technicians can not be trusted. I have a transmission service coming up in two weeks. More than likely I will be canceling and taking my business somewhere else.
Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to us at (860) 577-0995 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Service employees were neat, respectful and thorough explaining the repairs and cost.. The dealership waiting room was clean and coffee available.. Results from the repairs my vehicles runs excellent..
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us so we can work towards a resolution. Thanks for bringing this to our attention. We hope to hear from you soon. All the best, Buick GMC Of Watertown (860) 577-0995
Buick GMC of Watertown is by far the BEST autodialer I have ever worked with. They have never tried to sell me something that I did not want. Their "can do" attitude and customer satisfaction creed, should be something ALL dealerships should emulate.
Great place to buy a vehicle! I drove one hour as they had exactly the truck that I wanted and the best price. Matt Burks my salesperson was very knowledgeable and his follow up was impeccable. Will highly recommend friends and family as I know this is the place to buy your new/used GMC.
Hello, we're glad to hear you found our staff was so knowledgeable and helpful! Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Buick GMC Of Watertown