Was in for a recall. Went well, courtesy car readily available, repair completed same day. Jeff handled my intake and it's obvious he has command of the situation...knowledgeable, efficient and to the point...always multi tasking.
Hi. Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Buick GMC of Watertown
Hi, We are disappointed to learn of your experience here at Buick GMC of Watertown, but will take this opportunity to improve. Thank you for leaving feedback. Please reach out to us at (860) 631-5745 so we may identify ways to improve your experience.
Hello there, we appreciate you taking the time to leave us this feedback. We hope you are willing to give us another chance. Please reach out to us at (860) 631-5745 so we can work towards a resolution.
My wife and I were outside looking at a new truck when Kyle came out to meet us. He is very personable; he answered all our questions in a way that put us at ease. We felt no pressure at all to buy anything. We asked about a test drive, and he quickly set it up. When we returned, he met us outside to find out how the ride was. We went to his desk where he explained what needed to be done if we wanted the truck and answered our questions again with no pressure. Someone else was also checking out our trade in while we were talking. When we agreed on everything and gave him the required information, it was not long, and we were with Joe to sign the documents. Joe was also very polite and easy to work with, with many helpful tips for us.
Hello, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
After 2 bad experiences which I posted, Stephen a top management person called and we talked twice. I was happy for the call and they definitely valued me as a customer and gave mr confidence I do not have to go elsewhere for service. They definitely came thru this time it was a total pleasant friendly experience, Thank you
Hi, thank you for your kind review; we are happy to pass along your comments to Stephen here at Buick GMC of Watertown! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Wish there was somewhere to sit outside. Just a couple of benches is all you need. With covid I don't want to sit in the waiting room with unmasked people. I ended up sitting on one of the street light concrete bases outside.
Hi, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!