Was very pleased with the prompt and professional service. Had my truck back in less than one hour. Only negative was I thought they would be giving me a complimentary car wash like at other dealerships. Other than that will definitely go back again.
Jeff the service representative was very cold or maybe having lack of empathy with what we went through. Instead of telling us everything will be ok, he said “This is what you get from taking your car to unreliable services” since we had the oil change from another company. He spoke like he was SURE that it’s the oil change that was causing the problem and I told him my husband can tell that the smell is not the oil. He then added that if it’s proven that it’s the oil change is what’s causing the problem then he would make me pay 65 usd for the inspection!! How rude! I then asked him, what if it’s the car’s fault? Do you have a rental that you can lend me? He said that he wasn’t sure and it looked like he wasn’t taken aback with my question as he was 100 % sure that it’s the oil leak. Cut the story short, they then found out that it was another issue that was causing the bad smell and the smoke coming out from the engine. It was actually a leakage in the coolant system! Did I recieve an apology? None. Just a mocking condescending look. So disappointed .
Hello, thank you for reaching out. Our guests mean a great deal to us, so we regret to hear of the experience you've described. We'd appreciate the opportunity to discuss this matter; please contact us at (860) 577-0995 at your convenience so we can work towards a resolution. We hope to hear from you soon.
Hi there, thank you for taking the time to leave a review for us at Buick GMC of Watertown. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out. Take care.
Hi, we're happy you found our staff to be so supportive during your experience here at Buick GMC of Watertown. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
Hi, we're happy you found our staff to be so supportive during your experience here at Buick GMC of Watertown. Please reach out to us if there is anything else we can do for you. We hope you have a great day.
Trying to get me to spend money on unnecessary maintenance. I have referred several friends and family members to this dealership and all have purchased or leased vehicles. I am a repeat customer but I will NOT be getting my next vehicle here. D.O.N.E.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
Complete success from pulling in with the Service staff greeting me and reviewing the appointment. Walking into the Sales area and being greeted by several of the sales staff directing me to the Customers waiting area and offering refreshments. Sat and relaxed with the free wifi, had a couple of very nice conversations over the how the purchase of our 2020 Enclave was going. Great to know that once a sale is complete that their are individuals that do care about a customer still. Awesome dealership Buick/GMC Watertown, Ct
The service tech was clear, prompt, and efficient. Due to illnesses among the techs, the dealer had to cancel some nonessential appointments that day; however, they recognized that my appointment (replacing a weak battery) required attention lest the battery fail at an inopportune time. I appreciate their discerning eye and always prompt attention.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC of Watertown and we hope to see you again soon!