521 Reviews Found
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Buick GMC of Watertown and we hope to see you again!
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Confirmed Service Customer
My appointment for an oil change and tire rotation was at 10AM and we got the car back at 12PM. Two hours! Some of the problem was that oil was spilt on the engine and had to be removed but 2 hours?! When I arrived on time, there was a car pulling in before me that one got done before mine even though I had an appointment. This is not the service I expected.
Diane K.
ANSONIA
Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. Please contact us at (860) 577-0995 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
Upon dropping the vehicle off our appointment was not immediately found in the system. It was made online. This is the second occurrence of this happening. If the online appointment booking doesn’t work, it becomes more of an inconvenience for the customer. On top of that, I requested a loaner which was not in the system. Luckily they had just ONE loaner available for the day. Lastly, I was told I would receive a phone call to discuss any findings on the vehicle before any work was performed with regards to the brakes. I never received a call and furthermore had to call to find out if the vehicle was ready. Overall just not a great experience.
Erik L.
SOUTHINGTON
Business Response
Thank you for your feedback. We absolutely strive to provide our guests with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, we're glad to hear that everyone was so friendly. We hope to be of service to you again in the future. Best wishes, Buick GMC of Watertown
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Confirmed Service Customer
The facility was very clean and welcoming. The sales, financial and service folks very friendly. The vehicle delivery I found to be poor. Vehicle was purchased on Monday and delivery was Saturday. On Monday I made not to sales about molding out of alignment. On Thursday received call about scheduling appt to install mud guards. I called service to say I had yet to receive vehicle that it was still with dealer. Saturday checking vehicle upon arrival I found it to be dirty, molding not adjusted and mud guards not installed. I have a high standard in maintaining a clean vehicle and expected to receive a clean vehicle. Since I have had paint issues of which are being addressed but still leave me without my vehicle. The dealership has been great to provide me with a loaner but falls short of actually having our vehicle and time consuming driving back and forth to dealer. I love GMC vehicles and have own many without any issues. Thank you
David F.
BRISTOL
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
The place is a joke everybody is very unprofessional and the people that work on the cars do not know what the hell they’re doing
Timothy H.
NAUGATUCK
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
They didn't settle until I got exactly what I wanted. Great work
Kevin R.
SOUTHINGTON
Business Response
Thank you for choosing Buick GMC of Watertown as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
GREA T EXPERIENCE TREATED LIKE A CUSTOMER WOULD EXCEPT.
Joseph M.
MIDDLEBURY
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
I have been pleased with quality of service and availability of appointments.
Leslie D.
WATERBURY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Amazing service, always a follow up after service. Five star dealership. Jeff needs a reward, always there when you need him.
William A.
MIDDLEBURY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
dealership is great I had a radio problem with reception they found a up grade for it ,it is better but not to much better , the problem is the factory radio it is a base radio , I have talked to a few people and the story was the same no problem with dealership they did what they could they really tried there best to help me turns out poor design on GM's part .thanks for trying
Anthony F.
NAUGATUCK
Business Response
Thank you for choosing Buick GMC of Watertown as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Over my years I have always had a most positive and professional experience. Thank you.
Wendy L.
OAKVILLE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
A bit over an hour with two kiddos in tow for oil change is enough to make any momma antsy , add in seating area in showroom. Please keep hands off cars kids
Joy B.
WATERBURY
Business Response
Hello, we sincerely appreciate your feedback. We will take your comments into consideration to improve for the near future. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!
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Confirmed Service Customer
My recent experience was great! I had a multiple list of items for them. They checked them all and serviced what they found was needed in a decent amount of time.
Christine M.
WOODBURY
Business Response
Thank you for choosing Buick GMC of Watertown as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!