319 Reviews Found
Confirmed Service Customer
The advisor let me know that they were running a little late and that the truck wouldn't be ready for 1 1/2 hours instead of 1 hour and they were a little quicker than that. Nothing better than honesty in the world is there?
Paula D.
Barkhamsted
Business Response
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
First off you should know I am a former technician and service advisor. My service advisor Bryant was excellent. My technician was terrible. He broke my running lights button clips then lied about it. So that���s 60 dollars I have to spend that I had no intentions on spending. Also I marked my tires to see if he was really going to do the rotation and to no surprise of course he didn���t. I just brought this vehicle from NY. I was planning on coming to this dealership for all my maintenance and repairs but it is clear your technicians can not be trusted. I have a transmission service coming up in two weeks. More than likely I will be canceling and taking my business somewhere else.
Arsenio B.
Naugatuck
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to us at (860) 577-0995 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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Confirmed Service Customer
Service employees were neat, respectful and thorough explaining the repairs and cost.. The dealership waiting room was clean and coffee available.. Results from the repairs my vehicles runs excellent..
Daniel R.
Prospect
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Buick GMC Of Watertown. We sincerely value your business and look forward to your next visit!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Buick GMC Of Watertown and we hope to see you again.
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Business Response
Hello, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Buick GMC Of Watertown
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Confirmed Service Customer
Everything was done on time and very efficiently. Very professionally and pleasant.
Steven F.
Wolcott
Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Buick GMC Of Watertown and we hope to see you again.
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Confirmed Service Customer
There was a lack of communication regarding keeping my car for an extra day. I had to call you in order to find out. Then, the problem wasn���t really fixed.
Jessica M.
Bristol
Business Response
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us so we can work towards a resolution. Thanks for bringing this to our attention. We hope to hear from you soon. All the best, Buick GMC Of Watertown (860) 577-0995
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Business Response
We want all our Guests to have a comfortable and stress-free experience with us! Thank you again for choosing Buick GMC Of Watertown and we hope to see you again.
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Confirmed Sales Customer
Steve, Terrence and Aaron were patient, helpful and provided information that made me feel very confident about my decision.
Pamela W.
Roxbury
Business Response
We're glad to hear you found our Team was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service completed with no problems and minor door lock setting corrected.
Hiram K.
Southington
Business Response
Our team is committed to providing each of our guests with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Service done as expected and in a timely manner
Jeffrey D.
Cheshire
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Buick GMC of Watertown is by far the BEST autodialer I have ever worked with. They have never tried to sell me something that I did not want. Their "can do" attitude and customer satisfaction creed, should be something ALL dealerships should emulate.
Martin M.
Brewster
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Great place to buy a vehicle! I drove one hour as they had exactly the truck that I wanted and the best price. Matt Burks my salesperson was very knowledgeable and his follow up was impeccable. Will highly recommend friends and family as I know this is the place to buy your new/used GMC.
Daniel M.
Stamford
Business Response
Hello, we're glad to hear you found our staff was so knowledgeable and helpful! Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Buick GMC Of Watertown
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Confirmed Service Customer
The the service was done correctly and on time. Service agent are respectful.
David L.
Middlebury
Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Buick GMC Of Watertown
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Confirmed Service Customer
I was a walk in from NJ stranded in CT. They fixed me up right away!!! And were so friendly and professional. Such a pleasure!
Kate B.
Dumont
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Buick GMC Of Watertown and we hope to see you again.
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Confirmed Service Customer
Excellent customer service by knowledgeable and helpful people!
Sierra S.
Naugatuck
Business Response
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Buick GMC Of Watertown. If you're ever in need of more help, please let us know!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
Hi, thank you so much for the positive feedback! Please don't hesitate to reach out if there's anything additional we can do for you.