446 Reviews Found
Business Response
Hello, thank you for taking the time to leave feedback on your visit. We appreciate your business and hope to see you here again down the road!
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Confirmed Service Customer
Buick GMC of Watertown ,is professional and proficient, happy to be connected with them.
Wendy M.
WATERBURY
Business Response
Hi there, thank you so much for your positive comments about Buick GMC of Watertown! Please let us know if there is ever anything else we can do for you. Safe travels!
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Confirmed Service Customer
Was very pleased with the prompt and professional service. Had my truck back in less than one hour. Only negative was I thought they would be giving me a complimentary car wash like at other dealerships. Other than that will definitely go back again.
Joseph C.
ANSONIA
Business Response
Hello, we’re glad we could be of service to you! We appreciate you giving us the opportunity to improve by leaving feedback, and we hope to be of assistance in the future. Take care!
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Confirmed Sales Customer
Stacy Matt and Joe were all very helpful. Each one knew their area of experience completely. They all worked with me get the correct vehicle and pricing for me
Jeffrey H.
WATERTOWN
Business Response
Hello, we're glad our team was able to assist you in finding the right vehicle! We appreciate your positive comments, and we're always more than happy to help if anything comes up. Take care!
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Confirmed Service Customer
Jeff the service representative was very cold or maybe having lack of empathy with what we went through. Instead of telling us everything will be ok, he said “This is what you get from taking your car to unreliable services” since we had the oil change from another company. He spoke like he was SURE that it’s the oil change that was causing the problem and I told him my husband can tell that the smell is not the oil. He then added that if it’s proven that it’s the oil change is what’s causing the problem then he would make me pay 65 usd for the inspection!! How rude! I then asked him, what if it’s the car’s fault? Do you have a rental that you can lend me? He said that he wasn’t sure and it looked like he wasn’t taken aback with my question as he was 100 % sure that it’s the oil leak. Cut the story short, they then found out that it was another issue that was causing the bad smell and the smoke coming out from the engine. It was actually a leakage in the coolant system! Did I recieve an apology? None. Just a mocking condescending look. So disappointed .
Johanna R.
OAKVILLE
Business Response
Hello, thank you for reaching out. Our guests mean a great deal to us, so we regret to hear of the experience you've described. We'd appreciate the opportunity to discuss this matter; please contact us at (860) 577-0995 at your convenience so we can work towards a resolution. We hope to hear from you soon.
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Business Response
Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help. Take care.
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Confirmed Service Customer
I was ab;e to make an appointment to have an oil change quite easily. Service was prompt and friendly
Leslie D.
WATERBURY
Business Response
Hi there, thank you for taking the time to leave a review for us at Buick GMC of Watertown. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out. Take care.
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Confirmed Service Customer
Jeff and Ian in the service department are thoughtful and effective.
Holly M.
WATERBURY
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Buick GMC of Watertown. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
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Business Response
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know. Take care.
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Confirmed Service Customer
I went to Buick gmc of Watertown ct for an oil change and tire rotation. They did a great job as always
Robert P.
WATERTOWN
Business Response
Hello, we really appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Buick GMC of Watertown. Please reach out to us if there is anything else we can do for you. We hope you have a great day.
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Confirmed Service Customer
Trying to get me to spend money on unnecessary maintenance. I have referred several friends and family members to this dealership and all have purchased or leased vehicles. I am a repeat customer but I will NOT be getting my next vehicle here. D.O.N.E.
Brenda C.
MIDDLEBURY
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Complete success from pulling in with the Service staff greeting me and reviewing the appointment. Walking into the Sales area and being greeted by several of the sales staff directing me to the Customers waiting area and offering refreshments. Sat and relaxed with the free wifi, had a couple of very nice conversations over the how the purchase of our 2020 Enclave was going. Great to know that once a sale is complete that their are individuals that do care about a customer still. Awesome dealership Buick/GMC Watertown, Ct
Thomas P.
BEACON FALLS
Business Response
Thanks! We always want to hear back from our guests and we're glad you had such a positive experience with us! Thank you again for choosing Buick GMC of Watertown and we hope to see you again.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
They were very helpful and took care of the problem
Maureen L.
WATERTOWN
Business Response
We're glad to hear you found our team was so knowledgeable and helpful! Thank you again for choosing Buick GMC of Watertown and we hope to see you again.
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Confirmed Service Customer
The service tech was clear, prompt, and efficient. Due to illnesses among the techs, the dealer had to cancel some nonessential appointments that day; however, they recognized that my appointment (replacing a weak battery) required attention lest the battery fail at an inopportune time. I appreciate their discerning eye and always prompt attention.
Robert G.
HARTFORD
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
The staff is awesome Matt, Kyle, Mark, and Stacy.
Robert O.
N BRANFORD
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Thanks so much! Your positive rating means a lot to us!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC of Watertown and we hope to see you again soon!