347 Reviews Found
Confirmed Service Customer
After 2 bad experiences which I posted, Stephen a top management person called and we talked twice. I was happy for the call and they definitely valued me as a customer and gave mr confidence I do not have to go elsewhere for service. They definitely came thru this time it was a total pleasant friendly experience, Thank you
Robert S.
Bristol
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Stephen here at Buick GMC of Watertown! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
in and out in great time! everything was fine.
Angelo D.
Watertown
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Everyone was great they kept in formed about my car
Donald D.
Naugatuck
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Buick GMC of Watertown! We look forward to your next visit! Take care!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Buick GMC of Watertown! We look forward to your next visit! Take care!
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Confirmed Service Customer
Wish there was somewhere to sit outside. Just a couple of benches is all you need. With covid I don't want to sit in the waiting room with unmasked people. I ended up sitting on one of the street light concrete bases outside.
David M.
Fairfield
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
The service was done in a timely manner, everyone was pleasant as usual and I'm happy to say there were not a lot of additional services added that I didn't need.
John W.
Waterbury
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Sales Customer
Joe, Matt and Terence weree awesome. Terenace the the lead contact and wa able to manage the uncertain delivery of my vehicle with professsinalism
Christopher D.
Boston
Business Response
Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
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Confirmed Sales Customer
Great experience !!! Matt and Aaron were great !!! Very painless!!! I would recommend !!!
Kenneth E.
Orange
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Buick GMC of Watertown! We look forward to your next visit! Take care!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Very good. Did not wait beyond the time I was given upon arrival
Beulah J.
Waterbury
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
Lady who answers the phone seems like she is overworked. Seems like I���m bothering her. They told me the truck would be done at noon. When it wasn���t ready they said ���we said about about noon���. I was over charged for the oil change. Once they fixed the price it still seemed a bit high so I asked why it���s advertised as $69 but I was charged to ver $80 they said if you read the fine print it says for 6 qts. Anything over is additional. Seems a bit misleading. What full size GMC takes less than 8 quarts? Lastly.. almost $50.00 for a engine air filter is near criminal. I can get a GM air filter on line for $18.00. Double that and it���s $36.00. $50.00 seems a bit ridiculous. I think that���s the last time you will see me at this dealership for preventative maintenance.
David B.
Woodbury
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (860) 631-5745 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this feedback. We hope that you have a great day!
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Confirmed Service Customer
Very poor and argumentative customer service, was lied to multiple times, lack of communication, my vehicle was extremely dirty and uncared for while in the dealerships possession. It came back with dirty with multiple new scratches, red splashes of something all over it that is taking off the paint and also some type of adhesive smeared all over the front door that I can���t get off.
Kristina N.
Thomaston
Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. Please contact us at (860) 631-5745 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Business Response
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
As always I had a very professional experience. Service was completed and I am very satisfied.
Larry F.
Waterbury
Business Response
Hello We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Buick GMC of Watertown
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Business Response
Hi there, thank you so much for your positive comments about Buick GMC of Watertown! We look forward to your next visit! Take care!