416 Reviews Found
Confirmed Service Customer
The required work was performed but due to circumstances beyond the control of the dealer, the work could not be done in a manner that met their high standards. Additional parts have been ordered and the work will be done correctly at a later date. Although I was disappointed, the fact that the service manager was professional and honest was refreshing! Thank you.
Hiram K.
Southington
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
The times I have gone in for service, it is like clockwork, friendly and very professional. The entire staff while waiting is friendly and respectful, the waiting area is COVID19 friendly as well.
Thomas P.
Beacon Falls
Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
I have always had a positive experience. Everyone is pleasant and accommodating. Thank you.
Wendy L.
Watertown
Business Response
Hello, we're happy to hear you had such a positive experience with our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Buick GMC of Watertown!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Especially in these challenging times, it was pleasing to see the steps that the dealership as taken to encourage social distancing and cleaning. Service was performed quickly and my vehicle was ready sooner than promised.
Ross S.
Milford
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Buick GMC of Watertown and we hope to see you again.
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Confirmed Service Customer
I have been part of the Watertown GMC family since it's Saturn days, they have always been very helpful and professional even during these difficult times dealing with the pandemic and social distancing.I was taken care of and I felt safe being there.
John W.
Waterbury
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Hello, this has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (860) 577-0995 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC of Watertown and we hope to see you again soon!
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Confirmed Service Customer
This was the worst experience of my life. The service rep Ian lied to me about several things that needed to be fixed on my car, you should pay your service reps more salary and no commission, they are committing fraud on your customers, I have reported his fraudulent actions to the State of Connecticut
Patricia C.
Waterbury
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Personnel is always friendly and provides a quick response to the problem at hand. Service work was very neat and clean.
Gary C.
Watertown
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC of Watertown and we hope to see you again soon!
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Confirmed Service Customer
Very pleased that barriers were placed on seats for Covid precautions. However, as a health care worker, they should of been removed prior to be entering car to prevent cross contamination. Staff very nice and courteous! I do homecare and love the disposable seat covers, I���ve been looking on line to purchase. I���m employed by a Watertown homecare Agency and several peers have purchased vechicles from there. Lobby area very clean! Thank you
Susan B.
Wolcott
Business Response
It's our commitment to ensure quality guest care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!
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Business Response
Hi there, thank you so much for sharing your positive feedback about your visit! Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!
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Confirmed Service Customer
The personnel are always friendly and attentive to your needs. They always explain up front what is to be done and the associated costs so there are no surprises. Service was on time as mentioned up front.
Jim G.
Seymour
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service guys are always amazing! They are friendly and very helpful. They make getting vehicle service a breeze
Crystal D.
Waterbury
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The agent was very nice and explained well to me at that time .thanks for tha
Nancy C.
Plymouth
Business Response
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!