526 Reviews Found
Business Response
Hello, we're happy to hear that Mark did such a great job! Thank you again for choosing Buick GMC of Watertown and we hope to see you again. Take care!
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Confirmed Service Customer
Prompt courteous service. Solved issue with air conditioning.
Christine I.
WATERBURY
Business Response
Hi there, thank you so much for your positive comments about Buick GMC of Watertown! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
I called first thing Monday morning after the check engine light had come on over the weekend. I was able to bring the car in immediately, have the issue diagnosed and fixed within a two-hour window. There were no loaner cars available but I was given a ride home and was picked up when the car was ready. If I had known how quickly the repair and two additional services would be completed, I would have waited at the dealership. I was grateful that the two parts needed were in stock at the dealership and that the tech completed all of the work the same morning that I first reached out to the service dept. I was given a free car wash token after I paid my bill. It is so wonderful to have my usually reliable Buick Verano back.
Nancy J.
NAUGATUCK
Business Response
Hello, thank you for the 5 star review. We are happy your service was finished that same morning, with a free wash to top it off! We look forward to seeing you again.
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Confirmed Service Customer
Prompt service and flexible to my schedule
Deanna P.
MIDDLEBURY
Business Response
Thank you for this response! We are happy that our team could provide top notch service to you! We sincerely value your business and look forward to your next visit.
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Confirmed Service Customer
Buying a truck there is good. Taking care of your customers sucks. I bought my truck in April and questioned the tires cause they were worn. It had 28000 miles, that's all. I had a tire rip completely off while on the thruway in N.Y. Your service dept basically blew me off. I took my truck there this past Friday the 9th for an oil change. Talked to the service guy and told him about the tire, I had the sidewalls with me. All that was left of the tire. The rest came off and went in the woods. Now I would think you would have offered something to make me feel good, like a couple oil changes. But I feel that I was treated like I am an idiot. I know about trucks and how they work since I have been driving trucks for over 40 yrs. Sales dept is awesome. Your service counter sucks. My appt was at 130 and I didn't get out of there till after 3pm.
Mark S.
WINDHAM
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, thank you for the rating. Please don't hesitate to reach out to us if you have any further questions or comments.
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Confirmed Service Customer
Friendly staff and got me in and out in a timely manner
James G.
WOLCOTT
Business Response
Hi, thank you for your comments. We always strive to have your service finished in a timely manner. We hope you have an amazing day!
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Confirmed Service Customer
The service department went above and beyond to troubleshoot the issues with our vehicle and to ensure we had a loaner that was suited to our needs. Ian and Jeff were great to work with - they kept us in the loop every step of the way.
Marianne K.
SOUTHBURY
Business Response
Hi, thank you for the feedback. We are happy the team went above and beyond your expectations. We hope you have a wonderful day.
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Confirmed Service Customer
Always a pleasant experience. Nice waiting room. All staff are very friendly.
Elizabeth F.
NAUGATUCK
Business Response
Hello, thank you for sharing your positive experience. We are proud you always have a pleasant experience. We can't wait to see you again.
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Confirmed Sales Customer
Very happy with the overall buying experience.
Ryan L.
SOUTHINGTON
Business Response
Hello, thank you for the 5 star review. We always strive to give you an amazing overall experience. We look forward to seeing you again.
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Confirmed Service Customer
very courteous. Although they need to take out the paper floor mats as car is returned
Linda F.
WATERBURY
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
regular maint. with no issues. In and out in just 1 hour. G M My check engine button has been peeling but you have no easy fix. a new button assembly will cost me over 100.dollarswith labor. It does not make sense. Get a quick fix with some sort of clip on. please respond back.
Joseph C.
ANSONIA
Business Response
Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
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Confirmed Sales Customer
Great dealer all the staff were great and I will buy all my vehicles from here I drove an hour out of my way to check them out well worth the trip
Eric S.
WINDSOR LOCKS
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Buick GMC of Watertown and we hope to see you again.
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Confirmed Service Customer
Why do you bother making appts this is the third time in a row that I had to wait more than an hour past my appt time. not doing it again. my time is worth more to me than your dealership cares about. no more!
Anita W.
BEACON FALLS
Business Response
Hi, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Buick GMC of Watertown (860) 577-0995
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Confirmed Service Customer
I was mostly upset by having to wait for three hours to get my car back, receiving a $802.00 bill after the fact didn't help either. I have been coming to this dealership for a very long time and this was not my best experience.
John W.
WATERBURY
Business Response
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please contact us at (860) 577-0995 so we can understand your situation better in order to try and turn your experience around. Thank you, Buick GMC of Watertown
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Business Response
Hello, thank you for taking the time to share your thoughts! We're so pleased to hear that everything was completed quickly and to your satisfaction. If there is anything else we may do to assist you, please do not hesitate to reach out!
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Confirmed Service Customer
I went in for a oil change at 9 am I was told it would be an hour to do my oil change it was and hour an a half . Everyone there is very nice .
Maureen H.
WATERBURY
Business Response
Thank you for choosing Buick GMC of Watertown as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Overall it is usually a good experience. This time it seemed to take longer than usual. I was there almost 2 hours for routine maintenance --but maybe sometimes things happen that back other things up. Overall it was a good experience.
Kyra B.
WATERBURY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope you have a great day!