very professional and courteous. Reminded me of my free service from the original purchase which I had forgotten about. Good follow up and communication. My disappointment was that my truck appears to sit with the wipers in a 12 o'clock position as there were two vertical lines that looked like water dried on the wipers where they rested in a vertical position. i am also accustomed to the "Executive" dealerships washing the vehicle and giving it a quick vacuum. This wasn't done and perhaps its only with the Executive dealership i bring our other vehicle to and its always nice to pick it up with a clean wash and quick vacuum.