I pay extra money to get an oil change at the dealership. I made an appointment then find out my oil change will take an hour and a half. It took closer to two hours. I run a small business and unfortunately don't have the luxury to wait around for that long.
Thank you for your feedback. We absolutely strive to provide our guests with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.